Return policy: timeframe, procedure and refunds

How can I return an order?Return ProcedureIf you are not satisfied with your purchase, you can return it for free* within 60 days from its reception by following our <a href="https://us.alessi.com/policies/refund-policy">Returns&amp;Refunds</a> procedure and by using this <a href="https://usalessi.loopreturns.com/#/" id="isPasted">Return Form</a>- If you are based in Europe or in the UK, you can search for the DHL point closest to your home by using this link <a data-fr-linked="true" href="https://locator.dhl.com/">DHL Locator</a>.<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 15px;">Enter country and zip code and select the option &#x201C;Send shipment&#x201D;.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 15px;">In the drop-down menus, select &#x201C;I have a DHL Express Account&#x201D; and &#x201C;I have printed a DHL label.&#x201D;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 15px;">You will then see the DHL Points in your area you can deliver the package to.</li></ul>- If you are based in the US, you can search for the UPS point closest to your home by using this link &#xA0;<a data-fr-linked="true" href="https://www.ups.com/dropoff?loc=en_US">UPS Find Locations</a> Refund procedureThe refund will be made within 14 working days from the date of goods&apos; processing by our warehouses. Starting from the date of reception of the goods, in fact, our warehouses could take up to 5 working days to check the goods and to issue the refund. It may then take up to 7 working days for the refund to appear in your bank account, depending on your bank&apos;s processing time. All the returned items will be refunded by using the same payment method used to purchase.Please note the goods must be returned with the original packaging (not damaged) and complete with all components. We inform you also that we cannot accept returns of already used items. Moreover, we inform you that personalised items cannot be returned.After 60 days from receipt of the goods, we will not be able to process your return request.If you have opened a chargeback or dispute on Paypal, Shopify or on the payment systems, we will not be able to fulfil your refund or replacement request. It will be necessary to wait for the resolution times of the case. *Only one free return shipping is offered per order Non-returnable itemsItems that are excluded from free returns: PSJS XXL, Big Love MMI08 XXL, VA01 Occasional Object, SD01 Obget Inutile, MDL18 L&apos;Or portioned capsule coffee machine.

Returning the order

Damaged products received: replacement or refund request

What if I receive a damaged item?If you have received a damaged, non-compliant, defective or incorrect product, you can request a replacement or a refund of the item within 14 days from the order reception.Please contact us by filling out our&#xA0;<a href="https://uk.alessi.com/pages/contact-us" style="text-decoration: underline;">Contact Form</a>&#xA0;indicating the issue related to the product, and attaching a picture or a video of the item itself, in which the defect is clearly visible. In the event that the non-conformity of the product is ascertained, we will replace it.After 14 days from receipt of the goods, we will no longer be able to process your refund/replacement request for damaged, non-compliant, defective or incorrect items.

Damaged goods received

Gift exchanges not allowed: contact the buyer for a return

Can I exchange a gift I received?Unfortunately, gifts cannot simply be exchanged. We do not currently offer this service.We suggest you contact the buyer who can ask for a return towards our return form.Once the goods are returned to our warehouses, we will issue a refund to the same payment method used while placing the order. Unfortunately, we cannot offer store credit or exchanges at the moment. We apologise for any inconvenience this may cause.If the product was purchased in a store or from one of our online retailers, we suggest you contact the store or the online retailer with the receipt and follow their instructions

Exchanging a gift

Product exchanges: ask for a return, Alessi will issue a refund!

Can I exchange a product with a different one?If you do not like the product, you can return the goods (free return within 60 days from order reception). At the moment, we do not offer the exchange of products.By returning the goods you will receive a refund on the same payment method used while placing the order.You can purchase the product you prefer directly on&#xA0;<a href="http://alessi.com/" style="text-decoration: underline;">alessi.com</a>&#xA0; We are working to offer the exchange service in the future!

RETURNS&REFUNDS

Returning the order

Damaged goods received

Exchanging a gift

Exchanging a product