How can I place an order?. Shopping on Alessi.com is quick and easy. You can complete a purchase without registering. However, we recommend you to create an account to access exclusive areas and services dedicated to our customers. You can freely con
Can I place an order to be delivered abroad?. Yes, you simply have to place your order by selecting the destination country. For example, if you are a German customer and would like to order a product to be shipped to the UK, you just have to select
How can I check the status of my order?. If you are a registered user, log in to your "My Account" reserved area to follow the status of your order; you will find all the info in the "My Orders" section. If you are not registered, you will receive an
Can I modify my order?. Unfortunately, we cannot add item/s to an order or modify the item/s bought. If the order has not been processed, we can cancel it and issue a refund. You will be able to place a new and correct order on our website directly.
How do I cancel my order?. If the order has not been processed yet, we will be able to cancel it. Please contact our Customer Care Service through our Contact Form asking for its cancellation. If the order has already been processed, we won't be able
How can I pay for my order?. Orders made on www.alessi.com can be paid by credit card, American Express, PayPal, Google Pay, ShopPay and Apple Pay. It is not possible to pay by cash, cheque, bank transfer or cash on delivery. Express check-out is ava
How do I track my order?. Once the order has been dispatched, you will receive a confirmation email with the Tracking number for your order. You will be able to track and trace your shipment whenever you want. We suggest you to check your spam folder
How can I be sure the order has been finalised?. Once the order has been correctly processed and paid, you will receive a confirmation email with the order number and all the info regarding the order placed. What if I have not received the order conf
Purchase receipt. For all our orders, we issue a purchase receipt that contains all the order details and the buyer data. The VAT percentage applied is that of the country of destination. Can I ask for a VAT invoice?. We can issue electronic invoices
What does the warranty cover and how long does it last?. The warranty covers any manufacturing defects of the product. Defects resulting from improper usage or maintenance of the item are not covered by warranty. According to the law, the warranty la